1. Privacy Policy

Effective Date: May 8, 2025

At chess7.com, operated by Chess7 Online Private Limited, we value your privacy. This Privacy Policy outlines how we collect, use, and protect your data.

• Personal Information: We collect name, email, phone, and address details when you sign up or place an order.
• Payment Information: Processed securely by our payment partners. We do not store card details.
• Usage Data: Collected via cookies and analytics for improving user experience.

You can contact us anytime at contact@chess7.com to access, correct, or delete your data.

2. Terms & Conditions

By accessing our website or purchasing from us, you agree to be bound by the terms below:

• All content (courses, videos, books) is owned by Chess7 Online Private Limited and is not to be redistributed.
• Products are sold for personal use only and not for commercial resale unless authorized.
• We reserve the right to modify content, pricing, or offerings at any time.
• Misuse of our platform or intellectual property will result in legal action.

3. Refunds & Cancellation Policy

We aim to ensure satisfaction. Our refund and cancellation guidelines are:

• Digital Products (courses, PDFs, videos): Non-refundable once accessed or downloaded.
• Courses: You may cancel and request a refund within 3 days of purchase only if less than 10% of the course has been viewed. Refunds will be processed within 7 business days.
• Physical Products: Orders can be cancelled before shipment. If shipped, returns are accepted only if the product is damaged or incorrect. Email us within 2 days of delivery for return requests.
• Refunds for approved returns will be processed within 7–10 business days to the original payment method.

To request a cancellation or refund, email contact@chess7.com with your order number.

4. Shipping Policy

We currently ship physical products (books, boards, chess sets, etc.) across India.

• Processing Time: Orders are processed within 2 business days of confirmation.
• Delivery Time: 4–7 business days after dispatch depending on location.
• Shipping Charges: Calculated at checkout. Free shipping may be offered for certain products or order amounts.
• Tracking: A tracking link will be emailed once dispatched.
• Delays: We are not responsible for delays caused by courier or force majeure events.

Legal Entity Information

Chess7 Online Private Limited
CIN: U92410DL2022PTC392851
Registered Address: 101, First Floor, A Block Naurang House, 21, KG Marg , Delhi, Delhi, India - 110001
Email: contact@chess7.com
Phone: 9811725215